Terms & Conditions

Please read these terms carefully before using VMATIX services.

These terms and conditions may change from time to time with one month's written notice. Changes will apply to all current contracts on standard terms and any subsequent transactions.

The documents below are VMATIX-hosted reference documents designed to keep all legal content consistently branded and easier to review online.

VMATIX Master Service Agreement

VMATIX Master Service AgreementThe primary contractual framework covering VMATIX business services, order governance, commercial terms, liabilities, suspension, termination, and service management principles.
VMATIX Managed IT Service ScheduleVMATIX commercial schedule covering managed it operations, endpoint support, monitoring, and service desk activities, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Mobile Service ScheduleVMATIX commercial schedule covering business mobile connectivity, airtime services, devices, and support obligations, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Maintenance and Technical Support Service ScheduleVMATIX commercial schedule covering planned maintenance, technical support, patching, and break-fix response, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Security Services ScheduleVMATIX commercial schedule covering managed security services, monitoring, advisory activity, and incident coordination, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Data Network Service ScheduleVMATIX commercial schedule covering wan, lan, internet connectivity, circuits, resilience, and network management, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Microsoft Seat-Based and Azure Services ScheduleVMATIX commercial schedule covering microsoft licensing, azure consumption, tenant governance, and service administration, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Voice Telephony Service ScheduleVMATIX commercial schedule covering voice services, hosted telephony, sip, number management, and calling features, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Web Listings ScheduleVMATIX commercial schedule covering directory listing, digital profile management, and related online presence services, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX SaaS Multi-Product Service ScheduleVMATIX commercial schedule covering software-as-a-service subscriptions, onboarding, administration, and supplier-aligned support, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Service Protect ScheduleVMATIX commercial schedule covering service protection, continuity options, replacement pathways, and support entitlements, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Professional Services ScheduleVMATIX commercial schedule covering consulting, implementation, architecture, migration, and project-based delivery, service delivery boundaries, customer responsibilities, and operational governance.
VMATIX Whistleblowing PolicyThe VMATIX policy for reporting misconduct, serious concerns, and unethical behaviour through safe and appropriate channels.
VMATIX Homelink Terms and ConditionsTerms governing the VMATIX Homelink proposition, including onboarding, service scope, customer use, and support expectations.

Consumer Terms and Conditions

VMATIX Connected Consumer Terms and ConditionsVMATIX consumer terms for the Connected proposition, including service use, billing, support, cancellation, and fair usage expectations.
VMATIX Living Consumer Terms and ConditionsVMATIX consumer terms for the Living proposition, including service use, billing, support, cancellation, and fair usage expectations.
VMATIX Together Consumer Terms and ConditionsVMATIX consumer terms for the Together proposition, including service use, billing, support, cancellation, and fair usage expectations.

Company Information

VMATIX Ltd

Registered Address:
Stockley Innovation Park, Furzeground Way,
Hayes, Uxbridge UB11 1HU

Company No: 12345678