VMATIX Managed IT Service Schedule

This VMATIX service schedule sets out the commercial and service framework for managed it operations, endpoint support, monitoring, and service desk activities. It should be read together with the VMATIX Master Service Agreement, any order form, and any supporting implementation documentation agreed with the customer.

The schedule defines the services included, assumptions relied upon during delivery, dependencies on third-party vendors or customer-owned platforms, and the operating standards expected by VMATIX and its customers.

VMATIX will provide managed it operations, endpoint support, monitoring, and service desk activities using appropriately qualified personnel, approved delivery methods, and documented operating procedures aligned to the customer environment and risk profile.

Where the service depends on nominated suppliers, carriers, hyperscalers, or software publishers, VMATIX will coordinate service delivery and escalation management, while the customer acknowledges that certain underlying service elements may remain subject to third-party terms and platform constraints.

The customer must provide timely access, accurate technical and commercial information, authorised contacts, and any decisions required to keep implementation, support, security, and change activity on schedule.

The customer remains responsible for lawful use of the services, user behaviour, internal governance approvals, and any data, hardware, or software retained under the customer's control unless expressly included within the contracted VMATIX service scope.

Commercial charging, invoicing frequency, contract term, renewal approach, and any usage-based elements are governed by the signed order documentation and applicable commercial schedules.

Changes to scope, service levels, onboarding assumptions, integrations, or support requirements should be requested through VMATIX change control so operational, security, and commercial impacts can be reviewed before implementation.